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Our products are listed under category headings
above, you can locate our products by name
alphabetically by clicking the "Products a-z"
picture from the menu or additionally, they can be
found in the "Product Map" to the left. Intensive Nutrition® uses
Yahoo!® Shopping, a secure server. Our online store
is open 24/7. To place an order, click the "Order
Now" button on each product page to begin the order
process. Upon ordering, you will be directed to the
Intensive Nutrition® shopping site. Online
ordering is available for retail orders only. Wholesale
Customers and Health Professionals are invited to order by phone or
by fax.
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Intensive Nutrition products are
primarily distributed through CAM Health
Professionals and their respective offices. However,
Intensive Nutrition products are available at select
stores nationwide and several vendors
internationally. Please
click here for a complete list of our authorized
retailers.
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Intensive Nutrition does not have
a online order portal for wholesale ordering.
Professional customers are of course welcome to
order online to purchase products for their own
personal use.
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We are
happy to take your telephone order M-F, 8:30-5:00pm
(PST). Please call 1-800-333-7414
or 510-632-2370. You are also welcome to leave an
order with our answering service if you call after business
hours.
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Mail or fax orders to:
Attn: Order Desk 1972 Republic
Avenue San Leandro, CA 94577
Fax: 510-632-8561
Order Form for download (PDF) |
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Please
review our international customer policy before you order.
We will do our best to expedite our shipment to you. |
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When
will my order ship? All
orders received during business hours will be shipped the
SAME day if the order is placed before 3pm PST. Exceptions are made
for "2nd Day only, temperature sensitive products" whereby orders
will be sent Mon-Wed but will be held until the following Monday if
an order is placed after Wednesday.
What shipping services do you offer?
We offer UPS Domestic Ground & Air Services, USPS Priority as
well as UPS International Expedited and USPS Express for
international shipments.
When will my order arrive?
See our shipping timetable
for approximate ETA to your destination. Generally it takes 6-7 days for UPS
Ground packages to reach the East Coast (FOB California).
With Priority Mail, 3-4 days. Within California, it takes a maximum
of two days via UPS ground, 3-4 for Priority Mail.
Shipping Cost: All ground domestic shipments, regardless of
weight or cost of order, are shipped for a flat fee of $8.00.
Domestic Air shipping & International: Domestic 3 day
select costs $13.70, Domestic 2nd Day Air costs $18.00 and Domestic
Next Day Air Saver costs $34.20. UPS International Expedited/Express
and USPS Express will be calculated after checkout and emailed to
customer.
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We accept VISA, MasterCard and American Express. For
mail orders, checks, money orders or international money orders are also
accepted. Wire transfer not accepted. Pre-payment in full required.
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Products are eligible for return under certain conditions. Please
read below for more information.
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Vitamins
and Minerals are
organic products that as a consequence have inconsistencies in their physical makeup and
smell. A product is not defective nor is it eligible for return if an
individual no longer wants a product that has been opened. All ingredients are clearly stated
on the product label. Please make sure to read each label clearly to be sure
that sensitivities do not exist to any of the ingredients. We do not accept
returns if the customer has failed to read product labels.
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Expired items may not be returned.
Opened items are generally not eligible for return. Certain
exceptions apply --- please contact
olivia@intennsivenutrition.com for more information
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Only
unopened products returned within 30 days are eligible for a refund. Products
returned after 30 days but within 90 days are subject to a 30% restocking
fee. No products are accepted for return after 90 days.
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To return an
item, please contact us via email or telephone (see below). Verbal
confirmation by our staff is required prior to accepting a product return.
Upon examination of the returned product, we reserve the right to decline
the refund if we find that the product has been adulterated in any way or if
we find that there is nothing wrong with the product.
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Our
products have a quality guarantee which means that all of our products must
meet our production quality standard. If you have any questions about this
guarantee, please contact Olivia at 510-352-3610 or email her
olivia@intensivenutrition.com
If you have
questions regarding our product return policy, please contact
customerservice@intensivenutrition.com
or 1-800-333-7414. |
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If you have questions about your order or your order
status, please contact us by email
orders@intensivenutrition.com or by telephone 1-800-333-7414.
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